Shipping & Returns

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service specified. All shipments are F.O.B. shipping point. Title and risk of loss pass to the customer upon tender of shipment to the carrier. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be shipped via UPS, however items that are too large or too heavy will be sent by truck. Approximate delivery dates will be estimated at time of order and based on the delivery method you choose.  

Return Policy
If you are not satisfied with a standard off-the-shelf product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to a 35% restocking fee. It can take up to 30 days from the receipt of equipment to Hoist Authority for a refund to be issued. We do not accept returns on custom-made-to-order products. Hoist Authority inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, and all components contained in the original shipment. Hoist Authority does not accept returns after 30 days of receipt.  

Shipping and Handling
Shipping and handling charges are non-refundable for all returns. 

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